Frequently Asked Questions
Everything you need to know about shopping for your home and garden.
How can I track my order?
Once your order ships, you will receive an email with a tracking number. You can also view your order status by logging into your account and visiting the 'Order History' section.
What is your return policy for home decor items?
We want you to love your purchase. If you are not satisfied, you can return most items in their original condition within 30 days of receipt for a full refund or exchange.
How much does shipping cost?
Shipping costs are calculated based on the total weight of your order and your delivery location. Standard shipping rates start at $5.99, and we often offer free shipping promotions on orders over a certain value.
Do you offer international shipping?
Currently, The Lakeside Collection ships to addresses within the United States and its territories. We do not offer international shipping at this time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via PayPal and Lakeside credit accounts.
What should I do if an item arrives damaged?
If an item arrives damaged or defective, please contact our Customer Service team within 7 days of delivery. We will arrange for a replacement or a full refund at no additional cost to you.